Pure Health Travel aims to maintain and enhance our reputation for delivering high-quality products and services. We appreciate feedback as it helps us identify areas for improvement throughout our business, including customer service and product offerings. Moreover, it enables us to recognise and acknowledge our staff members whose behaviour exemplifies our commitment to high customer service standards.
At Pure Health Travel, we are dedicated to being responsive to the needs and concerns of our customers and potential customers, and we strive to resolve any issues as swiftly as possible. For more details on our Feedback and Complaint Handling Policy, please refer to our outlined procedure.
If you would like to share your feedback with us, kindly complete the following form. Your input is essential to us.
COMPLAINT HANDLING POLICY OF Pure Health Travel
COMPLAINT HANDLING POLICY OF Pure Health Travel
There may be times where Pure Health Travel does not meet your expectations. In these circumstances we encourage you to let us know. We are committed to learning from your experiences as it will help us to continually improve the Services we deliver.
Pure Health Travel has a structured approach to resolving complaints.
Send Complaint
If you are dissatisfied with a product or service provided by us, you can lodge a complaint with us.
Please include in your complaint the following details:
- your name and contact details;
- the nature of the complaint;
- details of any steps you have already taken to resolve the complaint;
- details of conversations you may have had with us that may be relevant to your complaint and;
- copies of any documentation which may be relevant.
Please add COMPLAINT in subject line and send it to hello at purehealth.travel
- Evaluation
We will take note of what information you provide to us. This information will be passed on to the appropriate department of Pure Health Travel to deal with the complaint.
We are committed to resolving your complaint within a timely manner.
- Response
We will keep in touch with you during the process. If you require support, please email hello at purehealth.travel Once we have finalised your complaint, we will advise you of our findings and any action we have taken.
English